American Cancer Society needed to modernize how their field staff collected donations — a process still dependent on manual check handling, email threads, and disconnected data entry. The goal was a purpose-built mobile application that could capture check payments and donor information on the spot, pull live data from Salesforce, and push transactions directly through ACS systems — eliminating the friction and delay that was slowing their cash flow.
Partnering across technology, operations, and fundraising stakeholders, I led and helped shape the experience design and user workflow to ensure the app felt intuitive for internal staff in real-world, high-pressure donation environments. The result: an end-to-end digital solution that replaced a fragmented manual process with a seamless, reliable transaction workflow built on the tools ACS already trusted.
